Refund Policy

Returns

• If you are not satisfied with our products or need to return them for any reason, please contact us first and we will provide you with the best solution!
• Normally, we do not accept returns without valid reasons. Please contact us before purchasing to confirm whether the model of the device matches your device. We will provide product configuration information and pictures for you to observe to ensure that there are no problems before shipment.
• Most of our products offer a 3-12 month warranty. Please refer to the product details for the specific warranty period. Each product has a different warranty period. If you encounter any problems during the warranty period, please contact us!
• Our warranty covers hardware failure, software failure, damage before product shipment, natural product failure, etc., such as diagnostic tools, ECU, ECM and various accessories cannot match your device, cannot be recognized, etc.
• In the case of replacement or repair of the product, the remaining warranty period of the original product will end and the extended warranty will not apply, unless the user needs to extend the warranty period. If you have this idea, you can contact us and we will give you a satisfactory answer. 
• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Refund conditions

• This refund policy only applies if the return or refund is not due to our fault.
• To apply for a refund, you must have a legitimate reason and return the product. The returned product should be in its original condition, without damage or missing parts, and should not affect secondary sale.
• To be eligible for a return, your item must be unused and in the same condition that you received it.
• Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
• Additional non-returnable items: Gift cards，Downloadable software products，Some health and personal care items.
  
• There are certain situations where only partial refunds are granted: Book with obvious signs of use, CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
  Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Late or missing refunds

• If you haven’t received a refund yet, first check your bank account again.
• Then contact your credit card company, it may take some time before your refund is officially posted.
  Next contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and you still have not received your refund yet, please contact us at WhatsApp or Eamil.
• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
• Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
• If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.